Videocon Industries — Complaint regarding faulty TV panel

Address:	Mumbai City, Maharashtra, 400053
Website:	videoconworld.com

Hi,
I had purchased the 55'' Videocon Television from Vijay Sales, Mumbai on 25/10/2014
A couple of weeks back, the television started causing issues where I could hear the sound but was not able to see the screen. So, I called the technician at home for inspection.

When he came home, he checked it and told me that the panel has stopped working. He said that the TV will be replaced as we are under the 5-year warranty if it cannot be repaired.
2 days later, the guy from Videocon came and took the TV. Fast forward to Friday, 7th April. I got a call from your customer service center(+91 [protected]). He told me that the panel is broken and hence not under warranty. TV replacement charges will be Rs.32000/-

I asked him to send me photographs and email stating what had happened. He has not sent me any mail yet.
Instead, without confirming, he sent the TV back on Saturday, 8th April which I refused to collect.
On checking a few forums, I see a lot of people compaining of the same problem. Also checked with the resellers like Chroma and Vijay sales. You have discontinued the product due to faulty panel. Interesting? Check this for example

Now here are my conditions:-
1. I will not collect the TV unless you prove that the panel was not broken in transport OR at your workshop. How can I believe that the panel is broken at my house? Please mind that I have 2 other TVs (LG and 1 more Videocon) whose panels have not broken. Is it not convenient for the panel to break on the TV whose panel is faulty
2. I need an email stating that the panel is broken with the pictures of the broken panel. Keep your senior team in cc on that mail

Keenly awaiting a response.

PS: Please dont make me feel that buying Videocon TV was a poor decision. I will feel bad being an antagonist for a brand I grew up using...