[Resolved]  Videocon Industries — consumer no[protected] complaint against service policy

Address:

Kolhapur, Maharashtra, 416005

I am a consumer of videocon d2h service having consumer number as described above. For last two years i am facing a problem which can easily be described as unethical business practice of videocon d2h

1.in 2016, within two months of recharging my account, all of a sudden you had suspended viewing of d2h movies. On inquiry, i was explained that it has become paid channel and therefore, i have to pay additional charges for viewing that particular channel. This did not make sense to me as i was viewing this channel for about one year prior. However, i continued to view that particular channel by paying additional money.
2.in 2017, within a fortnight of recharging my account with upgrade, all of a sudden you have suspended viewing of sony ten sports channels. On inquiry, explanation given was just replica of the explanation given in (1) above. This again did not make sense as i was viewing these channels for last two years. Most intriguing fact is that at the time of recharging, i had verified whether viewing of any of the channel, now being allowed to me, be suspended later on or not and they have confirmed there shall be no such.