[Resolved]  Videocon Industries — cust. no[protected], issue with connection

Address:

Chennai, Tamil Nadu, 600091

I have raised a complaint on irrelevantly being charged for the mistake of videocon not properly setting up the dish. The receiver which needs to be secured in place with the screws were tightened with plastic wires... This is getting worn out or if there is winds, it gets moved from the position and signal is not received. I have raised a complaint and now that they have put a screw which should have a come with the package. For this service they charged m rs 200, but i dnt signed the customer copy or gave them the delight code (But the service person took it from tv) or gave them the 200.
But in next 2 days, i received an message saying the my balance has been debited by 200.

When i have not signed the customer copy to debit my account, how is that i have been charged? Is my signature being forged, which is a criminal offence?

The worrying after to the issue is, even after escalating the issue to the nodal officer, no action has been taken and everyone is sitting on the issue.

E-mail ref: re: fwd: re: cust. No[protected], issue with connection
Complaint no: 53809373