Videocon Industries — customer care service videocon d2h

Address:

B402, G.N. Residency, Behind Amber Plaza, Vijay Park, Mira Road East, Thane 401107, Mumbai City, Maharashtra, 401107

Hi,
Today I have called videocon d2h for an issue related to "Signal not available". They have suggested their well known steps (do this do that). We have tried all steps and even problem remains the same. So they have set a visit of their engineers to see an issue and resolve it. Charges for same will be INR 200. I have agreed.

In between customer care representative has surprised me by saying that another issue has also been registered with my customer id (i.e. relocation of my connection). I was surprised to know the same because that has not been registered by myself or my registered mobile no. Even representative has verified that yes its not called by you it was from another number which is not mine or even not registered with my connection. But still one of videocon representative has already lodged that issue under system against my customer id.
Now when I am requesting videocon supervisor to take out that request of relocation as its not registered by myself. He is not ready to delete and saying that myself also have to bear 450 rs. in case you cancel this request. Its straight forward case of cheating, fraud and third class service from videocon d2h and its customer care representative and supervisors.

I have already informed them that I am ready to bear charges of your engineer (i.e. 200 rs) which have been registered by my mobile no only. But I am not going to pay a single penny against another issue (i.e. relocation) which have not been called or registered by my mobile no.

I would like to highlight that because of such representatives and supervisors, videocon d2h and its management is loosing its customer and name.

You are kindly requested to take strict action against your representative and supervisors and rectify genuine issue with my connection (i.e. signal not available).

I will waiting to hear from you in this regards. Otherwise I have to look for another steps or action from my side.
Thank you!

Regards
Premkumar K. Unnitan