[Resolved]  Videocon Industries — error smart card not inserted properly

Address:

Chennai, Tamil Nadu, 600043

My customer id is[protected] and i had this error displaying ‘smart card not inserted properly’, but my set top box doesnt have any smart card it was changed a year back, from STB with a smart card to STB with no smart card... I contacted the CUSTOMER CARE and they said that to raise a complaint and a technician will come and check... found same issues faced by many users i refeused to raise complaint and decided to stop videocon d2h... after this conversation i didn't receive any error on my tv, also my subscription was about to expire in a week... so everything was fine after that and i repeatedly received calls from the customer service to recharge my account.. i didnt even get any error message, no glitch in the channels which i usually get when i have sufficient balance... today after 4 days of expiring i recharged my account feeling things will be fine... but immedietly i recharge in 10 mins i received the same error ‘ smart card not inserted properly’.. how come this happen if there a problem with the STB how it worked perfectly fine for a week and back to the problem immediately i recharge??? these guys are cheating the users by creating problem and looting money from us... im not gona use this ### anymore... my advise to others not to use this.. same statergy is used in other d2h also so mostly we have to avoide these cheaters