[Resolved] Videocon Industries — Horrible customer service by videocon d2h | |||||
My experience with videocon d2h for the past 15 days has been horrible. I had given the request to close down my d2h connection & process my refund around 13 days ago on 20th november 2016 with complaint no.[protected] as i am going to leave the current city i live in by 7th december 2016. I was assured by videocon customer care that their representative will get in touch with me in 7 days & process my request & refund any amount pending. 10 days later, i have received no call. When i called their customer care centre, i was told that a representative had called me but apparently there was no response from my end, which is a total lie, as i have checked my call log in truecaller id & there was no call from videocon d2h. They call 10 times a day when my balance is exhausted, but when a customer needs them, they don't even call back once as promised. On 30th november 2016, i called back, since i received no response & guess what, the representative registered a new complaint & told me to wait for 7 more days. Angry with this attitude of videocon d2h, i insisted on talking to a senior, & i was forwarded to a senior supervisor who assured me that my complaint & refund will be processed in 2 days. On 2nd december, i called customer care, as my refund was not processed in 2 days, and now i am told that my complaint was registered on 30th november & i have to wait for 7 more days. I am completely fed up with the non co-operative attitude of videocon d2h customer service. There is no escalation mechanism where customers harassed by consumer care can go to. I am going to leave the current city i live in on 7th december & there no response nor co-operation from videocon d2h to process my refund before that. All customer care does is try to delay it further & further. I sincerely hope someone responsible at videocon will take note of this & help me process my refund immediately. Regards, Shashank Was this information helpful? | |||||
Jan 8, 2017 Complaint marked as Resolved Videocon Industries customer support has been notified about the posted complaint. Verified Support Dec 03, 2016 Videocon Industries Customer Care's response Dear Customer, Thank you for sharing your details with us. We will have someone contact you as soon as possible. Warm Regards, Videocon d2h Team Verified Support Dec 04, 2016 Videocon Industries Customer Care's response Dear Customer, As per our discussion with you, your package had been cancelled as per your request raised at customer care we tried to call you for the same however no response received from your telephone number. Further as per our previous discussion we request you to write us back whenever you want to transfer this device to some other user. Warm Regards, Videocon d2h Team | |||||
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Resolved
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+91 73 5587 3558
+91 12 4671 0600
+91 12 4327 3091
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
Basically they are cheating us. They sell us the set up box or DVR and in the form they tick it as Rental. They charge us 200 rs for any complaint visit of the customer otherwise directly cut it from the account. So is the monopoly on their side as no official is allowed to face the customer so our problem can't be solved anytime.
The only option is to file a case of cheating and asking for compensation.
Otherwise no use
Please share your Customer ID, email ID or Contact number with us, so we can get in touch with you and address your concerns.
Warm Regards,
Videocon d2h Team