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Videocon Industries

Videocon Industries — issue due to trai changes

Address:Chennai, Tamil Nadu

Compliant id:[protected]

I installed Videocon d2h during the end of Oct'18. I subscribed the channels for 1 year. From 19th Mar'19, Videocon has disconnected the channels and says that the balance is over and I have to recharge again to avail the service. The amount already paid for 1-year subscription was adjusted to installation charges.

I raised this with their customer care team on 20th Mar'19, 26th Mar'19, 10th Apr'19 still they are saying the same reason with no proper response to the consumer. They are offering very bad customer service. They are Money cheaters..., I want my money back to my dth account.
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Videocon Industries customer support has been notified about the posted complaint.
Apr 23, 2019
Updated by jeevideocond2h It's been 2 weeks now with no response to my complaint. Can someone help me out to resolve the complaint?
Dec 03, 2019
Updated by jeevideocond2h This is a never-ending complaint.

I'm always available. I have no idea why the only videocon is not able to reach out to me. Let's do one thing, I will dedicate a day to talk with Videocon on coming Saturday 7th Dec'19 from 9 pm to 5 pm IST. Let's see if this time videocon can connect to me.

Here are the details to be discussed in the call. I would request the videocon team to have the details ready before calling me. This point is provided that the Nodel officer said that he will get the details and call me back but never received any calls.

Date 1st recharge was done and its validity (date and balance)
Date TRAI changes implemented and what was the balance when TRAI changes were implemented
What happened to the balance on my account post TRAI changes

I'm waiting!
Complaint comments 
9 Comments

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Comments

Dear Customer (jeevideocond2h),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Regards,
Team d2h
Reply
jeevideocond2h's [Complaint's author] reply, Apr 24, 2019
I did mention the customer id in my complaint.

Again here is the Customer ID: 223127331

Your message clearly shows that you are not paying attention (not read the comments completely) to customer complaints.
Dear Customer (jeevideocond2h),

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
Reply
The NODAL officer said he will contact me with the requested details ~10 days back. But still, I have received no response.

I feel Videocon is not capable to handle customers and not ready to address customer pain points.

Videocon - I want my money back into my DTH account in next 2 days. Otherwise, I might need to file a case.
Reply
d2h Customer Care's response, May 6, 2019
Dear Customer (jeevideocond2h),

Your remarks have been noted and shared with the concerned team. Request for your patience in the interim.

Thanks & regards
Dear Customer (jeevideocond2h),

We hope that our team connected with you and was able to assist you in the best possible way. Do let us know if you need any assistance in the future.

Thanks & regards
Reply
jeevideocond2h's [Complaint's author] reply, May 28, 2019
Are you sure that your team had connected with me?

If yes, can you share the outcome of the discussion and the compliant status?

To my knowledge, they didn't get back to me with the requested information and no solution was provided.

Looking forward to your response asap.

It's been more than 3 months now, my complaint is still open.

I think Videocon is least bothered about customer complaints. Isn't it?
Dear Customer (jeevideocond2h),

We have re-escalated your concern to our team. Request your patience in the interim.

Thanks & regards
Reply
Dear Customer (jeevideocond2h),

Our team tried to contact you on your RTN but not getting any response. Furthermore, we would request you to share an alternate contact number along with the feasible timings, so that the needful can be done.

Thanks & regards
Reply
jeevideocond2h's [Complaint's author] reply, Jun 19, 2019
Are you sure?

I got a call from the sales team asking why I haven't recharged the DTH.

How come the sales team were able to connect with me whereas no one from the Complaints team?

This still shows that you are more focussed on eating consumer money rather than providing the service for the money spent by the consumer.

WHEN WILL I GET MY FUNDS?????????????????????
jeevideocond2h's [Complaint's author] reply, Jul 5, 2019
Worst customer service

still, my complaint is not resolved, It is been ages now with no response.

Videocon should stop the service??????????????????????????????????
Dear Customer (jeevideocond2h),

Providing the best of the services to our customers has always been our topmost priority. We are hell bent to provide you with swift assistance and resolve this in the most favorable manner. Be assured, our team will look into it and will get back with an update soon.

Thanks & regards
Reply
Dear Customer (jeevideocond2h),

We would like to inform you that we have tried to contact you on ([protected]) for the mentioned concern but is not contactable. Kindly let us know if you need any further assistance.

Thanks & regards
Reply
The complaint is not yet resolved. I'm always reachable. Not sure why you couldn't reach me. Can you contact me asap
Reply
d2h Customer Care's response, Aug 10, 2019
Dear Customer (jeevideocond2h),

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards
d2h Customer Care's response, Aug 10, 2019
Dear Customer (jeevideocond2h),

We would like to inform you that as per mentioned concern our service team had reset the set-top box to resolve the same on 10 Aug’2019. Kindly let us know if you need any further assistance.

Thanks & regards
jeevideocond2h's [Complaint's author] reply, Sep 5, 2019
Hi,

Have you transferred the credit to my dth account?

Can you let me know what is the outcome after you reset the set-top box?

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