[Resolved]  Videocon Industries Ltd — Fraud company pathetic service :subscription for 1 year but service disconnected before time period

Address:	122015
Website:	www.videocond2h.com

I am totally disappointed by your service.I got to inform through my parents that d2h is not working.When I called customer care they inform me that your service is disconnected.I asked about my service expire period they said its for 1 year .I took connection on July 2015 so ho you people can disconnect service before expiry.Customer care response that due to some other addons your subscription period get reduced.I told them that i have not request for any other addon service as they said service li smart service hd cinema is activated but i didn't request for any such service without my approval they activated these services and even they didn't inform me befire disconnecting my d2h disconnection.They called 100 times for addon service facility every time i denied that i dont want any service.Their back end team had activated these addon service without any intimation.My parents used d2h they don't need any such services .I am requesting to connect my d2h service asap I want my subscription period till my 1 year complete after that I will remove your Videocon d2h and will take some other operator service those provide a nice service to customers.

my complaint id

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None of complaint is solved

I talked with more than 4 customer care executive every agent gave different false information
Agent name Dipti : Directly told that we will not refund that is our company policy

Supervisor: Bhagyashri Maitri: Said we will not refund your money you have to recharge to use our service

When I have 1 year subscription period from 12 july 2015 to 12th july 2016 so why i should recharge again

Back end team activated some services hd cinema and smart service without any approval from me .We didnt used that services and neither we requested for such service

Experience using videocon: pathetic fraud company who make fools of customers

If my problem will not solve I will take way of consumer forum and will take action against your fraud company

SHIV SHANKER CHOUBEY
Customer Id[protected]