Videocon Industries — my cancellation order of new connection

Website:

[email protected] & [email protected]

I had order new videocon d2h connection with customer id[protected] at 25/1/2018. And at 2nd day, for a general reason i had cancelled my order. And the company executive told me that my order is cancelled and my refund process takes maximum 7 days and in meanwhile time i got my refund.. But still i do not got any conformation or refund after 14 days. I had mail many times to company but there is no reply came from the company websites or customer care. So please help me as possible.. It was mentally harassment by the company.