[Resolved] Videocon Industries — no refund after cancellation of new d2h connection order purchased online

[Resolved] Videocon Industries — no refund after cancellation of new d2h connection order purchased online

A avimips from Bengaluru, Karnataka

I purchased new videocon d2h on 8/11/2018. After waiting for two days for installation, when no one came, i requested for cancellation and refund i waited few days for refund. When nothing happened i called they told me to drop a mail to customer support. Which i did on 16th november. After dropping mail i received call from videocon saying that i will receive my refund to my bank account till 27 nov. I waited and nothing happened. I called again to customer support, guy told me your installation is showing pending in the system. When it will get cancelled you will receive refund do not worry. Why my installation is in pending status when i already called to cancel it multiple time. I am regularly dropping mails to customer support after 27 nov but not receiving any response. Was this information helpful? No (0) Yes (0)
Jan 16, 2019 Complaint marked as Resolved Videocon Industries customer support has been notified about the posted complaint. Verified Support Dec 14, 2018 Videocon Industries Customer Care's response Hi Sir, Thank you for writing to d2H. We regret the inconvenience caused to you. We would like to inform you that we have forwarded your case to concern team. Please be assured that your complaint will be resolved shortly. If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible. For details of all our Products and Services, you may visit our Website https://www.d2h.com/. We endeavour to provide you with the best TV viewing experience. We value your association and assure you of our commitment to serve you better.
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