[Resolved] Videocon Industries — no response

jura8111

Address:	Ranga Reddy, Andhra Pradesh, 500049
Website:	c1742635

I got couples calls from videocon one person is saying remote will replace and another person saying remote not under warranty.
Videocon dont have proper process.
I raise complete aug now they are calling and saying remote not under warranty. I called no. Of time customer care why not informed.

Engineer mobile : [protected], [protected] (This guys saying leave it past things and we will provide remote)
Videocon customer: [protected], [protected] (This guys calling and saying your remote not under warranty)

Finally i asked to deactive my account and give me total money.

My question is when i called to customer care why not informed. (Like your remote not under warranty) after raise this complaint in consumer court.

Please check voice recodes and when i spoke to customercare no one say your remote not under warranty.

Can you please help me on this videocon not responding -

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Nov 29, 2017

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Oct 27, 2017

Updated by jura8111 Dth not working. No service engineer responding after register the complaints at several times. As of now i callex to customer care 14 to 20 time call and 5 time email. No respone from videocon and enigeer. Im remote is not working so i raise a complaint on aug month but no replacement and my setup box still under warrenty. So please help me on this am attached compalint msg list. Remote not working. Not giving new remote (No physical damages in remote) and product stil under warrenty

worst service no response

Verified Support

Oct 28, 2017

Videocon Industries Customer Care's response Dear Jura,

Thank you for sharing your details with us. We will have someone to contact you as soon as possible.

Warm Regards,
Videocon d2h Team