[Resolved]  Videocon Industries — non compliance on complaint lodged on 09/11/2019 for id 76452872

Address:

1747, G.F, OUTRAM LINE, G.T.B NAGAR, New Delhi, Delhi, 110009

My d2h was not working from 08/11/2019. I lodged a complaint on 09/11/2019 on videocon d2h call center in this regards on 09/11/2019. The executive promised that within 24 hrs their engineer will visit to resolve the error, but no one visited till 11/11/2019; hence i again called on d2h call center & they promised that within 8 working hours, my problem will be sought out.

I waited till afternoon of 13/11/2019 & than again called to d2h call center but surprisingly the executive reverts that there is no such complaint in their record. I request him to check my call recording but he denied; hence i requested to transferred the call to their senior, after so much time of holding they couldn't transferred the call & disconnected my call. I 2-3 time again called but the same thing happen again.

Till now my d2h is not working for which i have paid advance rental. I have a question, the customer care center of d2h is customer care center or else it is customer harassment center.