[Resolved] Videocon Industries — Non receipt of service or resolution of grievance from customer service team

sadasivabhaskar

from Chennai, Tamil Nadu

Address:

600107

I had complained to videocond2h regarding lack of service on 23rd dec. I was asked to recharge to connect to the customer service team. So i recharged for rs. 250 with a validity till 5th jan 2017. The service executive was suppose to report at 2 pm on 24th dec 16, but instead reported at 11 am. Since we were outside by then had asked him to come at 2:00 pm which he had refused and suggested the next day. But he did not turn up. When we connected to customer service on next day, they asked us to be patient as their sla was 5 days and when we checked with them after 5 days, they have closed the ticket already without offering solution. After raising the issue with customer service team through a series of mails, i was promised solution in 3 days on 5th of jan 2017. But now on 8th of jan 2017 when i tried to connect to the customer service team, they are further extending the time line to 8 working days. Not only have they made me waste rs. 250 on recharging, they are also not in the mindset of offering any solution. Request you to kindly intervene in this with suitable solution.

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Feb 13, 2017

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Jan 11, 2017

Videocon Industries Customer Care's response Dear Customer,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team

Verified Support

Jan 13, 2017

Videocon Industries Customer Care's response Dear Customer,

As per our discussion with you on mobile number # [protected], we would like to inform you that your request for package change to “Super Gold” Pack has been proceed as a special case in your d2h account with effect from January 12, 2017 and you will be charged Rs. 275/- per month for “Super Gold” Pack subscription.

Moreover we also like to inform you that your channels related issue has already been resolved from our side as confirmed by you. Further as you wish to subscribe your own choice channels, then you can take as Ala carte pack through our website. However please select channels such that aggregate minimum subscription value of selected channels is Rs. 171/- per month (including Taxes.)

Please be informed that you can place the A la carte channel bouquet request by clicking on the A la carte option on our website. We request you to follow the below mentioned steps to subscribe to the A-La-Carte Pack:
·
Click on the link: http://www.videocond2h.com/WSC/a_la_carte_pack.aspx
· Please go through with channel prices and read terms and condition carefully before you click on the check box.
· Click on Proceed.
· Enter your User id and password and Click on Submit.
· Select the desired channels; check the total price it should be Rs. 171 (minimum subscription value) or greater than that.
· Enter your e mail id
· Click on Submit mentioned for New A la Carte Customers.

Please note that A-La-Carte Pack can be activated post completion of free subscription period and minimum subscription period for A-La-Carte Pack is 3 months. However, the subscriber is free to upgrade from selected A-La-Carte pack to any Basic Bouquet + any Add-On packs on offer.

Warm Regards,
Videocon d2h Team

[Resolved] Videocon Industries — Non receipt of service or resolution of grievance from customer service team

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