[Resolved]  Videocon Industries — non working videocon d2h dvr set top box

Address:

560060

Customer id:[protected]

Summary of my issue with d2h connection

I have taken a videocon d2h connection with hd box by paying rs.2000. Then, i upgraded hd box to dvr box by paying rs.5500. Suddenly dvr box stopped working by end of last month. I raised a complaint with customer care and customer service executive told that these dvr boxes are outdated and it has to be replaced. But they are ready to replace my dvr box with hd box after paying rs.200 as replacement charge.in total, i have spent rs.7500 for set top box. To get my old hd box back, what happened to rs.5500 i have spent for dvr box.

1. I have sent so many mails to customer care and nodal officer. No reply from nodal officer. I got response from [protected]@d2h.com, which is also truncated response and not a proper response to all my query. Also i tried contacting nodal office number[protected] today. Call connection is not happening in the nodal office number. No one picks up the call to answer my queries.

2. As i have already spent rs.5500 for dvr box, videocon should either repair my dvr box or give a set top box which is closer to the dvr box. Videocon should not give hd box which was initially purchased and upgraded to dvr. As a customer, i have the right to get my money back. Can you refund rs.5500 money paid for dvr box, as you are only ready to provide lower version of set top box?

3. Why should i take hd box by paying rs.7500 which is available in market only by paying rs.2000?

4. Today i spoke with customer care executive and asked for a higher authority mail apart from nodal officer, as i did not get even a single reply from nodal officer till now. Why there is not a single response from nodal officer?

5. As there is not a single problem in my side, if there is no proper resolution for the problems that i faced with videocon d2h soon, i want all the money that i paid for the set top box which is rs.7500 and close my d2h connection.

6. For the amount that i will get as refund for the closure of the account. Below is the response from the videocon customer care reply:
We would like to inform you that we will refund remaining balance of rs.956.35/-, along with hardware amount of rs.206/-, so total refund amount which comes to rs.956.35 – (Rs.956.35+ rs.206.00) =rs.1162.35/-. How come the refund amount is rs.206 for the hardware where i have paid rs.7500?