[Resolved]  Videocon Industries — Not fulfilling long term recharge benefit by exercising fraudulent practice

Address:	700122
Website:	[email protected]

Customer ID:[protected]
Registered Mobile No#[protected]
Customer Name: Phani Bhusan Dutta

Dear Official,

On the basis of Diwali offer (Offer was to upgrade existing package to higher package for 60 days with any additional charge for upgraded package by deduction of Rs.10 from account balance)provided by Videocon D2H; on 27.10.16 the same account was recharged as per the offer.

But later came to know they were debiting amount as per upgraded package.
Earlier package was foe Rs.365/- Per month and was upgraded to Rs.435/- per month package.After lodging several complains (Complaint No:[protected] &[protected] to them they refunded the amount and confirmed that amount is being debited from existing balance amount as per package of Rs.365/- as taken earlier before taking Diwali Offer.

Accordingly as per next recharge due date;an amount of Rs.2190/- (Rs.365x6) for 6 months long term recharge been [protected]@ Rs.365/- Per Month basis.As per their commitment they had to give additional 14 days benefit against this long term recharge.Initially they credited validity till 19.05.17 (As per Rs.435/- package).But after several phone calls and lodging several complains ( Complain No:[protected],[protected] & finally[protected];Videocon informed that complains were resolved successfully.But in reality it had been noticed validity for next recharge date been extended till 18.06.17 providing only 04 days additional benefit instead of 14 days in this account.

A phone call confirmation in this regard received from their end today, informing that this account now will be treated as Rs.435 package and as this account had been recharged for 6 months considering Rs.365 package;they will give 04 days additional benefit instead of 14 days long term recharge benefit.

Now, would like to know that if such thing has happened then why Videocon D2h has extended validity till 18.06.17 instead of 19.05.17? So from this it is clear they had done mistake.If such thing happened then they should also credit additional long term benefit of 14 days (For 6 months recharge) instead of 04 Days additional benefit.

Even more no mail is going to Videocon D2h customer care E-mail ID ([protected]@d2h.com);as mail dated:05.12.16 bounced back from their account & a deliver fail notice was received.

So, in this forum would like to lodge complain against them for their fraudulent practice & would request to make arrangement for validity extension with 6 Months long term recharge benefit.

Thanks for your kind cooperation to resolve the issue at the earliest.

Your kind intervention will highly be appreciated.

Thanking You,

Yours Truly,

Phani Bhusan Dutta
M:[protected]