Videocon Industries — not properly showing my selected channels pack & also not able to add a channels from poor site of d2h

After trai guidelines and continuous notification from videocon d2h on website and app,
I created my own package on d2h website (At dec end) and got a message that package migrated successfully in feb 13th after 1 n half month.

After this, which i want or i selected channel gone with message that "this channel is not part of subscription" except some channels.

Then i waited some days assuming that channels will come after that but in vain.
Now i am chasing them via calls since last 6 to 7 days and still no resolution.
I only get one response from them where they ask for cust id/rtn and after that no response even after multiple reminders.

It took me 3 to 4 hrs to create package on their pathetic and badly developed website, and all that time wasted now.

They are not responding even though i continuously calling on customer care number.. They keep saying u can add channels from their pathetic web site, which i tried several time but cant add channels which i want.. I have selected dsports channels... I just want to add in my pack urgently..

D2h customer care executive have to agree or add channels when customer is saying to add that channels instead of keep saying u can add from site...