[Resolved] Videocon Industries — payment deducted for new d2h connection but no confirmation received yet

[Resolved] Videocon Industries — payment deducted for new d2h connection but no confirmation received yet

S sanjay196

I had done payment of rs 1799 for new d2h hd set top box connection. Payment was successful but i have not got any confirmation message. Please check and resolve issue at the earliest else refund my money. Email sent to [protected]@d2h.com, still waiting for resolution. Transaction id:igajokflj6 Rs 1799 paid from sbi net banking Regards Sanjay mane Was this information helpful? No (0) Yes (0)
Aug 7, 2021 Complaint marked as Resolved Videocon Industries customer support has been notified about the posted complaint.
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d2h Customer Care

from Delhi, Delhi

Dear Sanjay,

Thanks for writing to us. Please share your RTN (Registered Telephone Number) at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards

sanjay196's [Complaint's author] reply, Oct 16, 2020

I had already sent email to D2H customer care, but also read it as "recharge failed" and asked for details of recharge and registered number. Please note its request for new connection not recharge for existing connection. I have provided my RTN as well as mobile number for new connection request. But I have not received reply since last 10+ days. Please provide me details of my new connection else I will need to register fraud case against D2H.