Videocon Industries — poor product support for videocon d2h led 40 inch tv

Bought videocon tv ddb led vju40fh18xah sl no[protected] on 10 dec 15 with warranty of one
Year and additional extended warranty for two years.

The tv first became unserviceable on 15 may 16, (Complaint no[protected], complaint upgraded to
4299294). The complain was attended by d2h staff and resolved after more than one month time.

The complain was finally resolved through repalcement of two pcbs in the tv.

Recently my tv again became unserviceable on 20 aug 17 and again one of the pcb failed. The complain was
Finally resolved on 03 sep 17, however the visit charges of rs 800 + 18 % tax were paid..

The above case points to the poor quality of pcb for which i have suffered for more than one month in may 16 and more than 15 days now. During this appx 50 days of loss of tv services my subsription amount
Has also lapsed for no fault of mine.

The failure of pcb (Two failures within span of one year three months indicates lack of proper quality and lack of ruggedisation of pcb)

In such case it is not understood why customer is being asked to suffer and pay for rs 800/- visiting charges when the product is under extended warranty.

The failure of pcb is attributable to the lack of proper quality and the levy of visit charges may be foregone and steps taken to resolve the
Problem and quality of the pcb.

The worst part is that tv and d2h cutomer care are seperate entiites and they keep on shifting problems to each other making customer suffer. They have no strategy to deal with the failures of pcbs, like additional stocking, qulaity imrpovement programme, failure analysis etc