Videocon Industries — refund not received

Address:

226010

Customer id: 22307889
Account id:2211293
Registered mobile number: [protected]

I would like to bring to your notice that i was using videocon d2h service since last many years.in dec 2018 my videocon d2h satellite tv broke down. So idecided to terminate my exisitng d2h connection. I mailed the company regarding the same and requested them to stopmy serviced, suspend my accountto issue me a refund of the balance amount (Inr 380) to me by a cheque.
They agreed to it. But after some days passed and i received a call from them stating that they have resolved my case and issued me a cheque which will reach me in few days.
After a month after hearing nothing from them i called up their customer care and was informed that since my account is showing zero balance so they cannot issue me any refund.
I am attaching the last d2h account statement showing the balance and also attaching their last mail in which they are confirming me to issue me a refund. Please help me in solving this issue and getting me my refund back.