Videocon Industries — refund request - rs. 758.25 - customer id: 61461987

Hi team

I have registered the request of temporary deactivation of my videocon d2h having customer id 61461987 on july 24, 2019 with request id[protected]. My videocon d2h balance was rs. 1151.49 on that day.

I have requested to extend the deactivation further for 90 days on aug. 05, 2019 with request id[protected].

But my videocon d2h balance was rs. 393.24 on oct. 31, 2019. I have registered the complaint regarding this on oct. 31, 2019 with complaint id[protected] and requested for the refund of rs. 758.25. The customer care executive supervisor has accepted this the mistake of agent and promised the refund.

Now, it's almost 52 days. But i didn't get the refund. The last two follow up request ids regarding this are[protected] and[protected] for nov. 30, 2019 and nov. 24, 2019 respectively. I am always getting the answer from them that the investigation is going on.

I have escalated this issue to the up nodal officer deepak sharma on nov. 30, 2019 and further send a reminder email on dec. 05, 2019 also. But i didn't get and response from him and unable to reach him on his mobile also.

I am not able to understand to whom i should reach now. Please help me to resolve this issue.

Regards
Sanjeev kumar jain