Videocon Industries — regards unauthorized extra charges of rs.200 by technician for changing d2h box

Address:	Chennai, Tamil Nadu, 600014
Website:	www.d2h.com

Dear customer care team,

I'm holding videocon d2h account of customer id 62324494.

I had problem with d2h, it was not showing most of the channels. I made a complaint on 1st dec 2018.

Videocon technician mahesh by name came to fix the same.

By the time he came, the issue got resolved. He stated that, the problem is with the d2h box.

Hence he advised us to change the d2h box. We also agreed to change it.

For that he charged rs.600/- saying (Rs.400 for d2h box + rs.200 for service charge).

We also paid him rs.600/- and he gave the work order receipt which i have attached in the mail for your reference.

When we tried contacting customer care, they stated that he has over charged for the same.

The correct amount should be rs.400/- (Rs.200 for d2h box + rs.200 for service charge.)

I lodged a compliant (Complaint no.[protected] on him regards the over charge of rs.200 extra on 2nd december 2018. They also stated that complaint will be resolved in 24 hours and i will get refund.

I was waiting more than five days, i didn't get any update on the same and also didn't get any refund.

Then again i lodged a complaint (Complaint no.[protected] on him regards the same on 6th december 2018.

I got a call from jeyakumar on 7th december 2018 from [protected] number, he asked the problem and stated that he will check and give refund.

I was waiting for four more days. I didn't get any update or refund. I tried contacting the customer care again on 10th dec 2018 and again lodged a complaint (Complaint no.[protected]. They also stated that it will get resolved within 24 hours.

Till now i didn't get any update on the same nor any refund of the amount rs.200 charged extra.

I tried reaching nodal officer over the landline[protected]. But no one picked up the call.

After dropping a mail to [protected]@d2h.com and looping [protected]@dishd2h.com, nodalofficer. [protected]@dishd2h.com. I got a compliant number[protected] and asked to wait till 13-dec-2018 10:58 am in order to get it resolved. But till now its not resolved. Everytime when i trying contacting customer care, they keep my call on hold saying connecting to supervisor and they will disconnect it after some time. Once in a bluemoon supervisor speaks saying that we will resolve the issue in another 8 hours. Everytime i talk to supervisor, i get the same response. But till now the compliant is not resolved and i didn't get the refund of my amount rs.200/- which was charged extra.

Really getting frustrated, i have never seen such a worst ever customer care. No one cares about the customer. Even the same technician charged extra for the remote few months back. Even i made a complaint about it earlier. So far no update or refund regards the same.

Kindly resolve the issue and refund my amount rs.200/- which was charged extra.

I have also attached the work order provided by the technician in the attachment.

Regards,
Saikiran r.
[protected]