[Resolved]  Videocon Industries — relocation service complaint

Address:

Bangalore, Karnataka, 560100

Dear sir/madam,
My videocon d2h account number is[protected]
My registered mobile number is +91 xxxxxxxxxx
I have raised a relocation request for my videocon d2h end of november to shift from bangalore to chennai on 6th december 2019 (Friday) i received a call from engineer (Jaikumar: +91 [protected]) on 2nd december 2019 (Monday), he asked me if he can come on 2nd december for disconnection i told him disconnection request was placed for 6th december, i told him i will be shifting on 6th december 2019 (Friday) afternoon, so please come on 6th december 2019 (Friday) morning for disconnection.
I called this videocon d2h engineer on 6th december 2019 (Friday) morning 09:02 a. M., reminded him that i will be shifting from bangalore to chennai on 6th december afternoon, so please come soon for disconnection. He said he is in btm and he will come. He did not call me back or cam to my house on 6th december 2019 (Friday). Since engineer did not come i paid packers and movers extra amount to disconnect my d2h and pack it
On 7th december 2019 (Saturday) i received a message from videocon d2h saying that disconnection is completed and service charge of rs.400 is posted to my account. The videocon d2h engineer did not call me, did not come to my house and how can you guys post a service charge of rs.400 when no work has been done.
I raised a complaint in videocon d2h customer care on 8th december 2019 (Sunday) for the same. Complaint number:[protected]. As per trai the provisions in the qos regulations complaints need to be rectified within 3 to 7 days max.
But the customer care did not provide any resolution for this complaint, did not call me but closed the complaint without any resolutions this is a violation as per regulations.
I have called customer care today again to raise a complaint again for the same (Complaint number:[protected]
Since raising initial complaint on 8th december 2019 (Sunday) it has been 16 days this is a violation as per qos regulations
So as per regulations since i have not received any resolution for my complaint i am raising complaint to nodal officer in this email. As per sla nodal officer should provide resolution within 3 to 10 days. Since i am raising complaint today to nodal officer 10 days time limit comes to 3rd january 2020 (Friday).
If i do not get any response from nodal officers on my complaint by 3rd january 2020 (Friday), i will be appeal to the appellate authority.
If i do not receive resolution on this complaint from appellate authority in 3 months time which will be by 3rd april 2020 (Friday). As per the regulations and as per my right i will raise a consumer court case.
Kindly please provide resolution for this complaint
Thanks & regards,