[Resolved] Videocon Industries — remote control for set-top box

Vidulas

from Jalna, Maharashtra

Address:

411044

I have ordered a remote for videocon d2h hd set-top box. On customer care call i clearly mentioned that i want universal remote which is used for both tv as well as set top box. They said ok and asked me to pay rate 225/-. But when their executive visit our house he said universal remote can not be used for your set-top box. If you want that remote, you take new connection of ir. Otherwise pay rs 300/- for this remote. When customer care asked to pay 225/- how this executive asked for 300/- rs. And when we refused then he told us, if you again ordered the same you will have to pay 200/- rs extra as visiting charges.
Really the service available from videocon is pathetic.

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Jan 15, 2019

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2018

Videocon Industries Customer Care's response Dear Customer,

Thank you for writing to d2h

We would like to inform you that as per the records your remote has been already replaced @ Rs 300/-

Further please note there is no unfair charges have been applied for remote control

If you have any further queries, please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

For details of all our Products and Services, you may visit our Website www.d2h.com

We endeavour to provide you with the best TV viewing experience. We value your association and assure you of our commitment to serve you better.