[Resolved]  Videocon Industries — remote not working

Address:

507115

Iam an hd - 6666 rf setup box user.
On thursday 13th july evening suddenly my d2h remote stopped working.
I made a call to d2h customer service. They asked me to restart my setup box and press * button for 5sec and press ok (Or) any 3 buttons. But there is no use as the remote is not working they registered a complaint and said that as my setup box and remote are in warranty d2h service engineer will come and check and clear the issue by 14th july 01:00 pm.

Then i received registered complaint no on 13th july woid 53119765

On friday 14th july service engineer called to know the problem. As i said that the problem is with remote he said "remote will not have warranty"

And i said "customer service informed me that iam in the warranty period"
From that second onwards he is not lifting my calls. So i called to customer service and said the conversation happened between us and registered a complaint

And received a message of complaint no[protected]
Bu
Even though there is no response from the service engineer

As there is no response till 18th july again on tuesday 18th july. I made call to customer service and registered complaint and the registered complaint no[protected]