[Resolved]  Videocon Industries — Servicing of LCD TV

Address:

Rewari, Haryana, 123401

There is no any action taken by Service provider with respect to complaint no.GUR[protected] dated 28/03/2017 and old complaint no. is GUR[protected] dated 04/03/2017.
Videocon Service provider cheating the customer and no any positive action taken by manufacturer. Zonal Service representative also not interacting with customer in positive way.

My last complaint details are as under
Dear sir/madam
I have purchased one lcd tv of videocon make, after some time it was not working properly (Picture related problem) the i register a service complaint and my complaint ref no. Is gur[protected].
After 3 days service center informed me about the panel problem in lcd and they told panel should be change but i did not accept their offer and request for return the lcd without repair.
After several follow-ups on telephone they return my lcd after 20 days.
But now its condition is very bad then earlier, it is not switched on.
I called in service center for this, they informed me its electronics item we cannot do anything.
I called in customer care no is[protected] for the above problem and they provide me the contact no. Of mr. Rajeev kumar – [protected] but it’s found wrong.
I again called in above customer care no. Then they given me contact no. Of mr. Kapil bajaj – [protected] but he did not pick phone call.

Service engineer visited at my home without any prior information for delivery while that time any family member of my family not presence at home then my neighbor only collect the lcd.
She signed the job card for the receiving of product not for the testing and satisfaction report for the same and now the condition is very bad as it was earlier


Complaint marked as Resolved May 11, 2017
Complaint Status
[Apr 04, 2017] Videocon Industries customer support has been notified about the posted complaint.
Videocon Industries Customer Care's response, Apr 06, 2017
Dear kpyadav6115,

Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Regards,
Videocon Online Team
Videocon Industries Customer Care's response, Apr 10, 2017
Dear kpyadav6115,
Our team has shared a quotation for the work to be carried out on chargeable basis. We are eagerly awaiting your confirmation/approval on the quotation. Please reply for the same.

Thank You for your cooperation.

Regards,
Videocon Online Team
Updated by kpyadav6115, Apr 11, 2017
No any quotation shared by your team in this content. Please track your process where its skipping. Your process are also week like your service.
Regards
Kuldeep
Updated by kpyadav6115, Apr 18, 2017
No any update till now from your side regarding the above complaint.
I would like to know the update status of above
Regards
Kuldeep
Updated by kpyadav6115, Apr 25, 2017
What kind of action you have taken to resolve the above problem???????
No any progress in this regard
Resolve my issue
Regards
Kuldeep
Updated by kpyadav6115, May 15, 2017
No any action taken by the Videocon team against my above complaint