[Resolved]  Videocon Industries — Totally unethical and unprofessional behaviour by Videocon DTH

Address:	Mumbai City, Maharashtra, 122009
Website:	www.videocond2h.com

I booked a connection and was asked to pay online in advance. I paid INR 2020 through my credit card.The Sales Guy at Mumbai office Mr. Rizwan assured that you'll get you DTH installed anyhow by 2nd June 2017, if you pay us online. This was a trap and i couldn't figure it then. I enquired multiple times if installation is possible at 6.15 in the evening, Rizwan assured he'll arrange only if i choose to pay in advance. To win my trust he even shared his office timings of 2pm to 10 pm and his landline no[protected], in case I faced any issues.

On 2nd June i got a call from their executive in Gurgaon, his name was Vishal and his number was [protected].He confirmed that their technician will visit at 6 for DTH installation. I cancelled my urgent meetings for the evening and made sure i reach back home on time.

but around 6pm in the evening things totally changed, they stopped attending my calls and gave no revert to messages either. i truly understand there could be some problem but not answering my calls is no solution at all. i made 100's of calls to both Rizwan and Vishal but no revert. Luckily i got a chance to speak with vishal for 30 odd seconds but that too he hung by by saying i'll confirm you back. Their number is busy, they are answering to other calls but not me.

How do things change! if i wouldn''t have paid they would have called me 100 times but now i have paid they are not even bothered to revert.

How pathetic service.

This is day one! & how they are serving a new customer.

i am repenting my decision to choose Videocon, never in my life i would recommend this brand to anyone.

i don't want the connection now and want my money back.