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[Resolved]  Videocon Industries — transaction failed, recharge not done, amount deducted from bank account

On friday i recharge via net banking.
The error message appears on videocon d2h website but recharge amount rs.300 deduct from my account.

When i log in to my vidd2h account no. 5742916 it's showing not recharged my vidd2h account.

When i called videocon d2h customer care they told me that your account will get recharged in 36 hours or money will be refunded.

Customer care executives are so bad they don't even know how to talk to the customers. It's a shame for such a big company.

Closing words about videocon d2h & techprocess payment services limited (Part of ingenico group)

Substandard, poor, inferior, second-rate, second-class, unsatisfactory, inadequate, unacceptable, not up to scratch, not up to par, deficient, imperfect, defective, faulty, shoddy, amateurish, careless, negligent; dreadful, awful, terrible, abominable, frightful, atrocious, disgraceful, deplorable, hopeless, worthless, laughable, lamentable, miserable, sorry, third-rate, diabolical, execrable; incompetent, inept, inexpert, pathetic, useless, woeful, bum, lousy, ropy, appalling, abysmal, pitiful.
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Apr 27, 2018
Complaint marked as Resolved 
Mar 11, 2018

Complaint Status

Videocon Industries customer support has been notified about the posted complaint.
Verified Support
Mar 12, 2018
Videocon Industries Customer Care's response
Dear Arpit,

Please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

Warm Regards,
Videocon d2h Team
Mar 16, 2018
Updated by Arpit Patil
And now it's been one week and no money is refunded and no recharge on my account.
Verified Support
Mar 23, 2018
Videocon Industries Customer Care's response
Dear Arpit,

We would like to inform you that your concern has been noted and our team is eager to resolve it, we are unable to trace the recharge as per your given detail, Hence in order to assist you in better way, please write us back along with the below mentioned details:



• Screenshot of your bank statement that indicates the recharge payment ID against the said transaction



Along with the



• Bank Name

• Recharge Amount

• Date and Time of transaction

• Reference Number/ Transaction ID

• Portal Address of web site: (From which site or app the recharge has been done?)



Please also be informed that if payment made through any other website, we request you to get in touch with the respective help-desk of web portal to assist you better.

Warm Regards,
Videocon d2h Team
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    Videocon Industries
    Customer Care Service
    Customer satisfaction rating
    41%
    Complaints
    4456
    Pending
    0
    Resolved
    1773
    Videocon Industries Phone
    +91 73 5587 3558
    +91 12 4671 0600
    +91 12 4327 3091
    Videocon Industries Address
    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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