Videocon Industries — tv[protected]

Address:

400091

I had a brought videocon tv 50 inch from vijay sales on 09/04/2016 under extended warranty of 2 years. I was facing issues in the tv since month of april 2018. Finally the tv stopped working and i made a complaint on april 21 – 2018. The complaint no is mum[protected]. The engineer visited my place on 27/04/18 after 7 days to check and he confirmed there is an issued in the led display and it needs to be replaced. I paid the service charges rs 1290 / - the same day and i was told that the part will arrive in 7-8 days.

Today is 09/0/2018 some 12 days after the complaint was attended but the part has still not arrived. Every time i call the outsourced agency, i’m told there is some issue in arrival of parts and it wil take 2-3 more days for the part to arrive. It is very annoying that the complaint was raised on april 21, 2018 and it is still not resolved with no answers when it will be resolved. The outsource agency says there is some problem in arrival of parts from the company and they are helpless.

Please look into the matter and please replace the part asap because the after sales service given by videocon is pathetic. A simple complaint is attended after 7 days and then there is no idea when the part is going to arrive and it will be replaced.

Also the outsourced agency is clueless and it very annoying to be without a tv since it is an integral part of life.

Details:
Name: akshay yadav
Model no: uhdtvvmm50qhozs
Serial no:[protected]
Complaint no: mum[protected]
Mobile no: [protected]