Videocon Industries — under warranty tv issue

BishtM

from Mumbai, Maharashtra

Address:

Celebration KH4 CHS, 601/9, Sector-17, Kharghar, Navi Mumbai, Maharastra,PIN 410210, 410210

Subject : 'service not provided by videocon company uhd led'.

I pravin chandra residing at kharghar purchased the videocon uhd led (Model number - vmm50qhozs), set serial number[protected] from vijay sales kharghar on 12/7/2015 with 5 years warranty. I had complaint about the no display issue on my tv on 6/7/2019. A service engineer came on 10/7/19 to visit and took rupees 250 as visit charge. Since then there is no reply. L had complained to vijay sales and videocon company engineer so many times but there is no response. After so many call vijay sales took my tv and repair the display issue after one month hold this tv in his office and create new issue of sound problem if we ask to resole the sound issue of the tv to vijay sales he and she telling me to videocon is not taking any initiative to resolve this issue. Kindly see this matter and take immediate action.

Thanks
And
Regards
Pravin chandra

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Videocon Industries customer support has been notified about the posted complaint.

Oct 20, 2019

Updated by BishtM Dear Sir,
Kindly find the attached receipt of repair the sound issue .But now again my display is not working.
If I called in vijay sals at Kharghare to the representative He and She told me to replace under warranty TV to paid 25000.They told me to not able the repair the under warranty TV.
So I am requesting you to ask to replace my problematic TV in under warranty with new one from Videocon Industries.
I have a sound recording of same but not able to upload the same.
I am again my heartly request you to change my TV with new one.

Thanks and Regards,
Pravin B.

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Comments

Ann Lobs

from Mumbai, Maharashtra

My cable connection is not functioning since two months . I need a refund. The services are so pathetic. No one is equipped to address these concerns.

d2h Customer Care's response, Oct 9, 2019

Dear Customer (Ann Lobs),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Thanks & regards