Videocon Industries — unresponsive customer care

Address:	600073
Website:	videocon D2H

I have two connections and i have been trying to call the customer care for the past few days.Since i Need to change my existing package to new scheme called Omni pack which is seems to be found in their web site.
Based on this i had called customer care and opted for Omni pack subscription.
They had replied with the charges as below
For first TV Rs.3999/ and
for mirror connection Rs.2799/- per yer respectively for both connection.
I had paid the amount and after then once again they had insisted me to call back for the paid confirmation and also towards updating the package.
While calling back, i had been connected with multiple people and none of the staff is aware of the package and the amount differs from person to person.
I keep on tried to resolve this, since the amount paid is nearly Rs.6800/-
At last after two days, they had updated the package, but again two more problems still unresolved.
Problem-1: I had paid the amount on[protected] and the updation happened on[protected]. From the activation date / bill paid, it should be one year (validity), but as per service provider data, it says up to[protected], which is 1.5 months lesser than one year.
Problem-2: There is afree additional regional language activation eligibility for this Omni package. But, when i had communicated with the customer care staffs, every body is un aware and the call is been extended with out proper response.

I'm very much frustrated with the response from Videocon D2H customer care team and also the service provider attitude.

Since I had paid the amount for nearly a year, we have to bare with them for upcoming days.Later we can switch the D2H with other services.

My

Customer-ID[protected].
My account no.14415263.