[Resolved]  Videocon Industries — videocon 50" led tv - complaint no. che[protected]

Address:	Chennai, Tamil Nadu, 600010
Website:	www.customercomplaints.in

There was no video display in my videocon led tv is under extended warranty upto october 2019. I had called the videocon call centre and provided a complaint on 24.09.2017 regarding the issue in my led tv.

Subsequent to my above complaint on 24.09.2017 the service engineer mr. Desing. P from srinivas electronics, perambur, chennai (Service centre allocated by videocon) has visited my home and informed that there is led panel problem and indent to be raised to videocon for the spares since my led tv is under amc. He also collected rs.1, 327/- as service / visit charges and informed service charges should be paid even if the tv is under extended amc & issued me a receipt. He informed that only if the money is paid, then based on the bill number he can raise a spare request and the tv will be repaired on receipt of spares. But i have not been provided the date by which the spares will be replaced nor i have been updated with any timeline by which my complaint will be closed.

On calling the call centre i get a standard message that my call is in open state and the status is pending. On calling me/s. Srinivas electronics, i have been informed that they are waiting for the spares and if the spares are not available, then i will be issued with a replacement tv. But inspite of more than 35 days of my complaint, no update us provided by videocon and i regularly get a message from videocon service that my call has been cancelled (Wrong allotment) and reply nst to [protected]. Immediately i have sent the message and the call has been reopened. How the call was cancelled without completing / repairing the tv which is in amc and also after collecting the services charges just for visiting my home without even repairing my tv. Videocon has tried to close my complaint for more than 10 occasions, but i got my complaint reopened by sending the sms.

On again calling the videocon customer service i only get a standard response from the customer service executives that the call is forwarded to concerned team or to contact mr. Srinivasan, asi or mr. Dhinesh, asi or further escallation to mr. Sathiyanarayanan, zonal service manager, chennai. I have spoken to them on various occasions and also sent email to them narrating the complete incident of events. All have asked to send the details of my complaint number to them with an assurance that i will get a response within 24 hours, but sorry to mention that i have not received any calls or updates from any of their team.

Since my complaint is not resolved and pending for more than 35 days and not getting proper update on my complaint, i am making this complaint through this forum so that i could proper resolution to my complaint through this forum. I request the videocon authorities to verify and inform the extact date by which my complaint will be resolved and my led tv will be made operational.

Expecting a favorable reply in this matter at the earliest.