[Resolved]  Videocon Industries — videocon ac complaint videocon ac fraud service/ under warranty/ after 3 months purchase

Address:	Vaishali, Bihar, 844101
Website:	videoconworld.com

Hello readers,

I had purchased a ac from videocon on 5june 2017, i want to buy voltas ac (5 star, 1.5ton 37000rs) but due to high price i bought from videocon due to very low price (29999rs). Selling at lower prices is a trick by videocon.

I understood this trick (Sell ac cheaper and no after sale service) just one week before (5sep 2017) when my ac was not working and showing a error "e2". I checked the booklet for the error and got the information that the prob. Was due to temperature sensor.

I contacted customer care and they registered a complian. I got the message below-

05th sep 2017
"dear customer your reference no is pat[protected] pl give response code r98577, if receive call within 1 hr. For online amc visit www.vgservice.co.in"

After one hour i got another message

Pat[protected] will be serviced by arjun[protected], svc point [protected] provide scode xxxxxx only if satisfactory job done, appt dt-06/09/17, 11:00am

After that i got a call from service center, may be a technician

He asked about the problem and the told me, "sir your wire has been cut by rat and you have to pay for this". I was completely shocked and told him to visit first in presence of me and show this".

He did't came. Next day i got a message-
07th sep 2017
Pat[protected] will be serviced by deepak[protected], svc point [protected] provide scode s25899 only if satisfactory job done, appt dt-06/09/17, 11:00am

I again got the call and same rat wire story repeated without visiting.

After that one other person called on 10th sep, he told me that i will come in evening but did't came, when i called him in night he told me that i will come in early morning.in morning when he did't came i called him the he told me that i will come and do the work but he did't came.

After that i called customer care then he provide me two numbers
[protected] atul singh
[protected] rajesh

C care told me that these person are the head of service center and send technicians, i called both numbers but the are not receiving calls. However second person rajesh received and send a technician on 11th sep 6.45pm.

The technician first went near outdoor unit and tried to leak some gas and send my brother to bring the bill who was watching his work.
After that he checked indoor unit did something (By pressing temperature sensor) and told that problem was with remote control.

He also told that some gas should be added costs 1200rs.

Ok, then he went from my home.

Just after 30mins the prob was same error"e2"

I called him yesterday on 11th sep and he told me that i will come in morning today on 12th sep but has not come.

The interesting matter is that the head of the service center still not receiving call as number given above atul and rajesh.

So, i rquest you videocon company person please serioulsy look into the complain and solve soon, 7day has been passed.
According to my knowledge by replacing temp. Sensor will solve the issues, which will take not more that 30mins.

Thanks