Videocon Industries — Videocon D2h adding paid channels without notice and not providing necessary service

I am Videocon D2H customer and have been using the connection for few years. I have these 3 major issues that keeps repeating.

1.My account is being activated with a new channel called 'Cine Active' without my notice. And this is not the first time this is happening. Is this ethical business.

2.Moreover everytime I try to login to my account I get an error message that my RTN or email id is not in their record, while customer care people very well acknowledge my details. Is this some kind of a dirty game Videocon is playing with its consumers, that whenever or whoever cannot login to their account, Videocon will add extra channels without notice.

3. Another issue is, today[protected] they are publishing an offer on TV that if we recharge for 3 months we will get 10 days of free extra viewing, however the Customer care representative says that the offer isnt reflecting for me and I would get only 7 days, why ?

I wonder how can such a company exist. They are minting money just by providing misleading information, improper service & fraud.

I urge the right authority to look into these #consumercomplaints

#videoconD2H @Videocon_D2H @TRAI