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Videocon Industries — videocon d2h channel selection facility not allowed as per trai rules + login issues

I am unable to log into my Videocon d2h account[protected] with my regular password as well as OTP with my RTN.
As per TRAI’s new rules for DTH, cable TV operators, I am trying to change my existing package to channel selection package from last 1 week but unable to do so because of d2h login issues and poor response from their customer care. It seems Videocon d2h has intentionally blocked the customers logins.
When we call to customer care on videocon d2h for channel selection package, they are not replying with proper answers. Most of the times their customer care number is not connecting. Please resolve this on a top priority
This is more than a week now but still the problem has not resolved.

Thanks & Regards
Dr. Pushkar Gawande
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Complaint Status


[Feb 01, 2019] Videocon Industries customer support has been notified about the posted complaint.
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    Videocon Industries
    Customer Care Service
    Customer satisfaction rating
    41%
    Complaints
    4444
    Pending
    0
    Resolved
    1772
    Videocon Industries Phone
    +91 73 5587 3558
    +91 12 4671 0600
    +91 12 4327 3091
    Videocon Industries Address
    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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