Videocon Industries — videocon d2h - customer id[protected], deducting amount everytime from recharge.

Dear sir/madam,

My videocon d2h customer id is 70853958. I do recharge of rs. 647 everymonth. But whenever i recharge my operator deducts rs. 74 every time i recharge from my balance. This is happening since october-2019. Whenever i called customer care they say this is due to auto credit option is enabled. But i never said them to enable auto credit option. Also once i told them to disable this option. This is happened 7-8 times. Due to covid-19 crisis i removed few channels from my channel list from the beginning of april'2020, now i paid rs. 483 for a month but the auto credit option still happened this month again.
I called customer care to register complaint but representative refused to register my complaint.

Please inform operator to refund the amount for auto deduction and 2000 for harassment done by customer care and take strong action against operator.