[Resolved]  Videocon Industries — videocon d2h - customer id is[protected]

Address:

400042

Hello team,

My customer id is[protected]

I am getting error e04-4 smart card error, when i called your call center i was told that they are running some command in background which will reset the box, but nothing happend.

Then i was told that they will send a tech to check for this issue, for which i have to pay rs 200.

Last month, i had same issue for which tech visited, positioned the disc again post which my issue was resolved.

My concern is that if there is smart card error which indicates hardware is faulty, then why i am able to view videocon home channels.

Is this some sort of fraud racket that videocon is running to loot customers.

Can you explain my queries???

Warm regards,
Hitesh kadu
[protected]