[Resolved] Videocon Industries — videocon d2h hd services

Randeep S Rana

from Noida, Uttar Pradesh

Address:

122001

I have been using videocon d2h services since january 2014. I had no issues till i upgraded to hd set top box. I was forced to buy the platinum package (Most expensive one) to upgrade to hd. Its been over 24 hours i have been calling customer service number, half of the times it gets disconnected unresponsively or their so called "supervisers" are disconnecting the calls following their golden rules of customer service. I am paying for services that i cannot use. There communication skills are so good that they can disconnect a customer's call at any time they feel like stating"we don't have the rights to disconnect the call"

Please advise what should be done as i want my money back and do not want to use their services any further for god's sake.

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May 20, 2018

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2018

Videocon Industries Customer Care's response Dear Randeep,

Please email us at [protected]@d2h.com. We will make every effort to revert to resolution as soon as possible.

Warm Regards,
Videocon d2h Team

Nov 11, 2018

Updated by Randeep S Rana It's useless. Thanks for the formality.