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[Resolved]  Videocon Industries — videocon d2h - highly disappointed with the service

I have been using videocon d2h for the last 8 years, but the service provided by the company is highly unacceptable. Last 2-3 days only hindi cinema channels and lifestyles channels such as zee cinema, star gold, history tv, discovery etc are not coming. Message on this channels are showing "signal not available", but whereas in jamshedpur it is hot weather and there is no sign of rain nor clouds. Yesterday, when i contacted the customer care, they said they have done everything from there end and now they cannot do anything, they can only send the service engineer which will be chargeable. But my question is why do i have to pay, which is not my fault. The problem is occuring from videoncon d2h ends. All the channels are coming fine except the mentioned channels. So, i request videocon d2h officials to rectify the problem as soon as possible if you want to retain your loyal customer.

My d2h id is :[protected]
Thanks
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May 1, 2018
Complaint marked as Resolved 

Complaint Status


[Mar 24, 2018] Videocon Industries customer support has been notified about the posted complaint.
Verified Support
Videocon Industries Customer Care's response Mar 25, 2018 Dear Kunal,

Please email us at [protected]@d2h.com. We will make every effort to revert with resolution as soon as possible.

Warm Regards,
Videocon d2h Team
Updated by Kunal _Guha Mar 27, 2018 I have mailed the whole matter to the mentioned mail id by you. Request you to kindly respond to my complaint as soon as possible.
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    Videocon Industries
    Customer Care Service
    Customer satisfaction rating
    41%
    Complaints
    4455
    Pending
    0
    Resolved
    1772
    Videocon Industries Phone
    +91 73 5587 3558
    +91 12 4671 0600
    +91 12 4327 3091
    Videocon Industries Address
    14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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