Videocon Industries — videocon d2h set top box related

V1902inod

from Mumbai, Maharashtra

Address:

Ward no 8 shahpur, Sagar, Madhya Pradesh, 470669

My customer ID 45941804 I have Videocon d2h connection since 7-8.my set top box not working properly some channel of my package is not working so I complained to customer care they said they will send engineer to resolve my issue engineer came and installed new settop box and charged me RS 500 for installation after 2 days set top is automatically restart when we switch on set top box after this I complained to customer care they said they will send engineer but engineer was not came I complained for this issue to customer care four time but they not solve my issue they daily told your issue will solved so please help

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Comments

d2h Customer Care

from Delhi, Delhi

Dear Customer (V1902inod),

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Thanks & regards

d2h Customer Care

from Delhi, Delhi

Dear Customer (V1902inod),

We have tried to get in touch with you on RTN- [protected] but you were not contactable. Moreover, we have received confirmation from our service team that your issue has already been resolved and you do not want the engineer visit. Kindly let us know if you need any further assistance.

Thanks & regards