[Resolved] Videocon Industries — Videocon DDB TV remote not working and horrible customer service | |||
Bought a Videocon DDB TV last month and found that remote not working on 13/04/2017. Logged a complaint for the same to Videocon customer care service and got a complaint registered with a service engineer details. Service engineer visited my place on Saturday 15/04/2017 and confirmed that remote needs to be replaced and it's not included on warranty. I agreed and asked to order a new remote. I was assured to get a remote on 17th or 18th. But haven't got the remote and the service engineer (Binod Kumar) response is so horrible, he mentions on call that he received the product bill and not the product and later was not even responding my phone calls. Now I wrote the same over mail to customer service and made multiple phone calls to customer care and their response is we are forwarding your request to the concerned team but no action taken. Also every time when I contact customer care, I was given a mobile number and none of them is responding to the phone calls. Until now, I have no clue by when I would get a new remote. For a paid service, company responding in this manner is horrible. Was this information helpful? | |||
May 27, 2017 Complaint marked as Resolved Videocon Industries customer support has been notified about the posted complaint. Verified Support Apr 20, 2017 Videocon Industries Customer Care's response Dear AnbuVedha, We are sorry for the experience you had. Please write to us about your problem with your complaint ID at [protected]@vgmail.in and we will put all our efforts in trying to help you out. In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi. Regards, Videocon Online Team Verified Support Apr 26, 2017 Videocon Industries Customer Care's response Dear AnbuVedha, We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance. Regards, Videocon Online Team | |||
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+91 73 5587 3558
+91 12 4671 0600
+91 12 4327 3091
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
Please help me ... My remote image attached ...
Name Shabeer
Mobile [protected]
Email [protected]@gmail.com
We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.
Regards,
Team d2h