Videocon Industries — Videocon TV backlight

Address:

Kalyan west

Hi team,
This is in reference to one product which i have purchased on 12/06/2017 from Vijay Sales having branch at Kalyan. It was a 43" led tv.
I have registered a complaint[protected] for display of my videocon customer care and techician also visited and i paid the fees 2400 rupess.
My complaint is not yet resolved. Now customer care is saying that part is approved from june 2020 but i have not received the same. The part (Pannel) is not available and there is a depreciation policy for replacement. My question is that if the company is providing 3 years of warranty, then why are the parts not available within that period? If the parts are available, why is it taking so long to replace it? And if the solution is to replace the tv, then why should consumer bear an additional cost or depreciation cost for that?

Hope you understand that videocon led tv is in warranty period, so please don't force me to go to consumer court and take action against you.
Lets close this on a good note by providing the service within 7 days.

Immediate action will be highly appreciated.
Thanks
Sagar Soni