[Resolved] Videocon Industries — videocon uhd led - issue in warranty 1+4 instead of 5

Goldie D'souza

from Dehra Dun, Uttarakhand

Address:

401201

I purchased videocon led tv from vijay sales, which said 5 years of warranty just over year ago.
Now there is issue in its software for which i raised issue to customer care,
Support engineer came to my place and is asking to pay rs 1400/- as service charge as, as per him its 1 + 4 years and not 5 years warranty.

I had purchased videocon tv for reason it said 5 years warranty, nobody told that it is 1 + 4 years not even mentioned anywhere.
After 1 year i am getting to know this having no clue of 1+4 years warranty.

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Jan 30, 2018

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2017

Videocon Industries Customer Care's response Dear Goldie D'souza,
We are sorry for the experience you had. Please write to us about your problem along with your complaint ID or contact number at [protected]@vgmail.in and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Regards,
Videocon Customer Support Team

Verified Support

Dec 26, 2017

Videocon Industries Customer Care's response Dear Goldie D'souza,

We are still awaiting information about your complaint number. You can contact us on [protected]@vgmail.in. Please let us know if we can be of any further assistance.

Regards,
Videocon Customer Support Team