[Resolved] Videocon Industries — Without my confirmation monthly plan changed

Rajkumar sabbisetty

Address:

Visakhapatnam, Andhra Pradesh, 530014

Hi

Recently i monthly plan changed without my conformation. I am in 166 plan but without my intervention or my conformation plan changed to 558 and charging accordingly. As per my plan this month also i did recharge with 166, but my channels stopped suddenly. I called to cc then i came to know that some one changed my plan. The customer executive is telling that some one changed my plan. The manger of cce he cant do any thing.

So please resove my issue anyone.

My contact number :[protected]

Regards
Rajkumar

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Jul 2, 2017

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2017

Videocon Industries Customer Care's response Dear Rajkumar,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team

Verified Support

Jun 01, 2017

Videocon Industries Customer Care's response Dear Rajkumar,

We would like to inform you that your package has already been changed in “D2H Flexi along with Telugu add on” with effects from May 30, 2017 and you will be charged Rs. 99/- per month for “D2H Flexi” pack and Rs. 67/- per month for “Telugu Add on” subscription.

Warm Regards,
Videocon d2h Team