[Resolved] Videocon Industries — World's worst customer service ever faced | |||||
I had a problem with my videocon d2h rf remote. So logged a complaint. Call center gave me call id 52956117 on 7th july 2017 and said that person will visit in 24 hrs. Nobody came even after 36 hrs. So i called up again and they provided me new id[protected] and i was told that person will visit in 8hrs. Forget bout 8 hrs. Service person didn't come even after 24 hrs. Again called up and again i was given a brand new complaint id[protected] with same commitment of 8 hrs. Again wait for 24 hrs. Nobody came.. Now this is limit... I again called customer care in anger and the person told me that tomorrow without fail service person will come. By god and d2h people grace service person came, but he couldn't resolve the problem, as he found issue in stb, so he changed stb, but he didn't have power adapter (What the heck). Don't know what type of service person he was. Then he told that some other person will come next day. After lot of follow ups new person came. He also couldn't resolve the issue and told that he will come with new remote. But nobody came even after 2 days. I called that person and he told me that some senior person will come from company and will resolve the issue.. But still awaiting... Actually neither customer service team nor d2h company care about customers. They just want to do the business.. No qualified technicians and no other option other than call center to escalate the issue.. Customer id[protected] Sunil chavan Was this information helpful? | |||||
Aug 18, 2017 Complaint marked as Resolved Videocon Industries customer support has been notified about the posted complaint. Verified Support Jul 14, 2017 Videocon Industries Customer Care's response Dear Sunil, Thank you for sharing your details with us. We will have someone contact you as soon as possible. Warm Regards, Videocon d2h Team Verified Support Jul 15, 2017 Videocon Industries Customer Care's response Dear Sunil, We would like to inform you that your issue has been resolved by our backed team. Thank you. Warm Regards, Videocon d2h Team | |||||
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+91 73 5587 3558
+91 12 4671 0600
+91 12 4327 3091
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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