[Resolved] Videocon Industries — Worst service from videocon | |||||
Dear Sir, I have raised WOID stating that "No signal" from my STB box by calling Customer care Number ( [protected]) on 16- DEC-2016. While registering the complaint they informed me that it will be resolved within 4-5 days. Normally it will be within 24 hours, But Due to Cyclone, they said it will take 4-5 days. I have Frequently Contacted customer care on 18Dear Sir, I have raised WOID stating that "No signal" from my STB box by calling Customer care Number ( [protected]) on 16- DEC-2016. While registering the complaint they informed me that it will be resolved within 4-5 days. Normally it will be within 24 hours, But Due to Cyclone, they said it will take 4-5 days. I have Frequently Contacted customer care on 18th, 20th & 21st, every time they wrongly guided me that your WOID will get resolved within today. After 8 days also, My complaint is not resolved till now, even i didn't get any single call from Service Engineer . Please let us know when it will get rectified. And also, extend my due date for this delay from your side OR else please give valid reason in written for not extending due date of my subscription as it was delay from your side., Was this information helpful? | |||||
Feb 9, 2017 Complaint marked as Resolved Videocon Industries customer support has been notified about the posted complaint. Verified Support Jan 06, 2017 Videocon Industries Customer Care's response Dear Customer, As you are aware that there was heavy rain/ Cyclone in Tamil Nadu and because of such unforeseen weather conditions many of our customer are facing signal Issues. Also, there is no power and telephone connectivity in some of the areas in Tamil Nadu due to which there will be delay in resolving your issue. We request you to please bear with us and our team is working around the clock to provide hassle free services. We request you to call our helpline on [protected] or write us back on [protected]@d2h.com to help you further in this regard. Warm Regards, Videocon d2h Team | |||||
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+91 73 5587 3558
+91 12 4671 0600
+91 12 4327 3091
14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105
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