[Resolved] Videocon Industries — worst service no response | |||
Dth not working. No service engineer responding after register the complaints at several times. As of now i callex to customer care 14 to 20 time call and 5 time email. No respone from videocon and enigeer. Im remote is not working so i raise a complaint on aug month but no replacement and my setup box still under warrenty. So please help me on this am attached compalint msg list. Remote not working. Not giving new remote (No physical damages in remote) and product stil under warrenty Was this information helpful? | |||
Nov 25, 2017 Complaint marked as Resolved Videocon Industries customer support has been notified about the posted complaint. Oct 17, 2017 Jaymesh a patel's response Displayed is black
Verified Support Oct 21, 2017 Videocon Industries Customer Care's response Dear Jura, Thank you for sharing your details with us. We will have someone contact you as soon as possible. Warm Regards, Videocon d2h Team Oct 22, 2017 Updated by jura8111 I got couples calls from videocon one person is saying remote will replace some one is saying remote under warranty. Videocon dont have proper process. I raise complete aug now they are calling and saying remote not under warranty. I called no.of time customer care why not informed. Engineer mobile : [protected], [protected](this guys saying leave it past things and we will provide remote) Videocon customer: [protected], [protected](this guys calling and saying your remote not under warranty) Finally i asked to deactive my account and give me total money. My question is when i called to customer care why not informed.(like your remote not under warranty) after raise this complaint in consumer court. please check voice recodes and when i spoke to customercare no one say not under warranty. Thanks consumer court. After raising complaint only am getting calls for videocon.       Verified Support Oct 23, 2017 Videocon Industries Customer Care's response Dear Jaymesh a patel, We are sorry for the experience you had. Please write to us about your problem along with your complaint ID or contact number at [protected]@vgmail.in and we will put all our efforts in trying to help you out. In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi. Regards, Videocon Customer Support Team Verified Support Oct 25, 2017 Videocon Industries Customer Care's response Dear Jura8111, Please get back to us as and when you require an engineer visit. If you have any further queries, please email us at [protected]@d2h.com. Warm Regards, Videocon d2h Team | |||
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+91 73 5587 3558
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14 Kms Stone, Aurangabad-Paithan Road, Chitegaon, Tq. Paithan, Dist. Aurangabad, Aurangabad, Uttar Pradesh, India - 431105