[Resolved] Videocon Industries — wrong recharge in other account

samirsingh8383

from Bengaluru, Karnataka

Address:

755019

Hi,
I have wrongly recharged Rs.200/- to account number[protected] instead of my account number[protected] on dt: 20/12/2017 through my cubber account.

So I want to reverse the said recharge amount Rs.200/- and again recharge to my correct account number[protected].

For your support reference please find the attached recharge of Rs.200/- screen shot.

Thanks,
Samir Kumar Singh
Jajpur Road
Odisha
Mobile - [protected]

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Jan 25, 2018

Complaint marked as Resolved

Videocon Industries customer support has been notified about the posted complaint.

Verified Support

Dec 23, 2017

Videocon Industries Customer Care's response Dear Samir,

Thank you for sharing your details with us. We will have someone contact you as soon as possible.

Warm Regards,
Videocon d2h Team

Verified Support

Dec 24, 2017

Videocon Industries Customer Care's response Dear Samir,

We would like to inform you that your concern has been noted and our team is eager to resolve it. In order to assist you in better way, please write back us along with the below mentioned details:

· Bank Name

· Right Id (where you want to transfer this amount)

· Wrong id (where you made the recharge)

· Reference Number/ Transaction ID

· Portal Address of web site (Recharge mode)

· Or Screenshot of the recharge that indicates payment ID against transaction

Please also be informed that if payment made through any other website, we request you to get in touch with the respective helpdesk of web portal to assist you better.

Warm Regards,
Videocon d2h Team