Videocon — Lack of service

Address:

Pune, Maharashtra, 412207

Dear service provider,
Greetings from purandam jana,
This is to inform you that i purandam jana residing at ivy estate, a1-101, umang homes, wagholi, bearing the customer id no 89264078, last saturday dated 14th may 2016, i called to customer care no [protected] & registered my complaint vide no woid42950490. At 11 am
After registered my complaint, your representative advised me that it will resolve within 24 hrs.

But sorry to say that till date at 10:10 pm dated 17.05.2016 it has not resolved after more than 72 hrs

My point is :
You have opened a department "customer care service", they are taken the complaint from customer & registered the complaint & share the complaint registered no.
But you have no responsibility to close the token no or taking feedback from your back office the registered no has closed or not.

After particular date expired, your service will stop if not recharge the d2h, but you not bother to see customer will utilize the channel or not.

Hence advice you either closed the customer care service or increase the service level.

Finally requesting to you. If you not closed the complaint immediately i will go to grievance cell.

With regards
Purandam jana
Customer id 89264078