Videocon — Mobile

Address:

Lucknow, Uttar Pradesh

I have purchased Videocon A 53 mobile with IMEI number [protected] from PAYTM.COM, I got this mobile delivered on 15.09.2014 but on inserting SIM the screen of mobile goes blank and mobile does not responded for which I have called customer care number and they suggested me to submit mobile at nearest Service center. I submitted my mobile at Om Sai Enterprise, Charbagh, Lucknow on 18.09.2014 with Job number VASCUPE028J35, staff of service ceneter was very rude and Mr. Abhishek Johari(Mobile Number [protected]) was specially very informal and rude to deal customers. He told me to collect new mobile after 7 days, for which I again visit service center after 7 days but they told me that my mobile has not been replaced it will take another 3 days. Similarly every week they told the same story and I have to visit every week, after 25 days I decided to call customer care and complaint regarding this issue for which they assure me that my issue will be resolve within 24 hours with complaint number[protected]. But now even after 3 days they are again saying same thing that it will take another 3 days to respond to me query, i am really fed up of these things, have wasted lot of time and money in this scenario but still my problem is not solved yet. My set is in warranty. Kindly help me at the earliest.Mobile[protected]