[Resolved]  Videocon Mobile — handset not being repaired despite being under warranty

Address:

New Delhi, Delhi

sir, my below emails to videocon mobile has still not been attended:- From: KAPIL KUMAR GUPTA [mailto:kapil.[protected]@eil.co.in] Sent: 19 August, 2014 9:25 AM To: '[protected]@udcl.in'; '[protected]@vgmail.in' Cc: '[protected]@udcl.in' Subject: videocon A52 mobile purchased December 2013 IMEI - [protected] Dear sir, Refer trailing mails, as my touch screen was not working I was told that the screen needs to be changed and it will be replaced under guarantee, since I purchased the phone in December 2013 and I have proper bill and documents. As directed I gave my phone for repair to –technocare solutions, lajpat nagar –II, new delhi, phone-[protected][protected], however I was shocked to learn that I will be charged Rs. 1400 for the repairs as the screen has some scratch marks on it, though it is well under guarantee. I told them that the screen was to be replaced as the touch was not working, and shown them all below emails, they agreed but informed that they did not have the authority to waive the charges. Sir, as is evident from trailing mails that the touch was not working and it should be replaced under guarantee only, I kept the company well informed and did not get any response. Videocon is a big company and it should treat its’ customers well. I am very much hopeful of a positive response from your end. Please inform –technocare to replace the touch screen under guarantee only and waive off the charges. Thanks and regards Kapil gupta 87 satyaniketan New delhi-110021 [protected] [protected] From: kapil gupta [mailto:[protected]@gmail.com] Sent: 09 August, 2014 12:29 PM To: [protected]@udcl.in, [protected]@vgmail.in Cc: kapil.[protected]@eil.co.in Subject: Fwd: videocon a52 mobile purchased 12/13 imei [protected] dear sir, as suggested by you over phone i am getting the phone repaired at your service centre under warranty as there are cracks in screen due to keys not working and excess pressure . thanks kapil gupta [protected] [protected] Forwarded message[protected] From: kapil gupta <[protected]@gmail.com> Date: Mon, July 7, 2014 at 10:26 PM Subject: Fwd: videocon a52 mobile purchased 12/13 imei [protected] To: [protected]@udcl.in, [protected]@vgmail.in Cc: kapil.[protected]@eil.co.in dear sir, refer below mail problem still persists and screen may crack with pressure pl. help. regards kapil gupta [protected] Forwarded message[protected] From: kapil gupta <[protected]@gmail.com> Date: Tue, June 3, 2014 at 12:23 PM Subject: videocon a52 mobile purchased 12/13 imei [protected] To: [protected]@udcl.in, [protected]@vgmail.in Cc: kapil.[protected]@eil.co.in dear sir, my mobile with above details is giving trouble and its keys sometimes are working and sometimes not working, i have to press very hard . pl. solve, your customer care 33660000 has suggested an email as the phone is under warranty pl. help. kapil gupta 87 satyaniketan new delhi-21 [protected] r, my below emails t